Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Peterlee | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Peterlee collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Peterlee is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Peterlee and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, and contact information
Health information: Medical history, current medications, weight, BMI, and clinical consultation responses
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Communication records: Records of any correspondence with our pharmacy team

Health data is classified as special category data and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To process your consultation and assess your suitability for weight loss treatments
To dispense and dispatch medication safely, with delivery within 1 working day once approved by our pharmacist
To maintain accurate pharmacy records as required by law and GPhC standards
To communicate with you regarding your order, treatment, or any clinical concerns
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For general personal data, we rely on contract performance and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. Cookies we use include:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand visitor behaviour in an anonymised form
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following circumstances:

Delivery providers: Your name and address are shared with our courier service to fulfil your order
Payment processors: Billing information is handled securely by our payment provider
Clinical oversight: Prescribing information may be shared with supervising clinicians where required for your safety
Legal requirements: We may disclose information to regulatory bodies, including the GPhC or NHS, where we are legally obliged to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of last contact, in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted where applicable, and object to certain types of processing. You may also have the right to data portability in some circumstances. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Peterlee
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.

This policy is reviewed regularly and may be updated. Please check back periodically for any changes.